Get rid of the washroom jockeys!

This is a blog about positive customer experiences. It's in this vein that I write about the puzzling phenomenon of washroom attendants.

For those not in the know, a washroom attendant is the chatty guy/woman in the men's or women's washroom at higher end establishments. I have never met anyone who feels these people add anything to their experience in the washroom - aside from guilting them to part with money for helping wash their hands.

I tend to avoid establishments like this now as I can't stand going into the washroom only to be confronted with some slick washroom jockey chatting me up about the latest sports scores. I'm there to do my business, wash up and get out. Instead, I'm being watched by some stranger who's sizing me up on the size of tip I'll be tossing into the basket on the counter. Instead of focusing on ... ahem, well, you know ... I'm thinking "man, I only have a $20 bill in my wallet and this guy isn't getting it. How do I get out of here fast?"

This is a terrible customer experience!

I am all for tipping in any environment where it's appropriate. When I receive good service (or even mediocre service) in a restaurant/bar/hotel/cab/etc I always step up with a good tip.

Perhaps it's because I am North American and not accustomed to paying for the washroom like many people in Europe are, but the bottom line is why make your customers feel uncomfortable when it's not necessary!

I have spoken to many club going friends who understand that a night out often costs well into the hundreds of dollars (bottle service, booths, rounds for friends, etc). However, even these friends can't stand setting aside $25 for the evening washroom budget.

Here's my message: people tip servers because they are providing a service that people value. The guy in the washroom? I'm not sure I see the same value and I hate the fact that I'm expected to toss $5 into the tip jar to have someone help me wash my hands. Even my 3 year old knows how to do this himself.