
Saturday, March 28, 2009
Earth Hour - A year of coffee savings

Monday, March 23, 2009
My take on Twitter
I have followed Twitter's rise since it started 3 years ago though it took me a while to really get into it. I suppose my hesitation had to do with finding my true voice on Twitter vs jumping in haphazardly and using it because all of the cool kids were hyping the heck out of it.
I wrote an article in 2007 on the value of social media for a business within a traditional industry. Twitter was left out of the post as I did not have a lot of personal experience with it at the time. As I have now jumped into the Twittersphere, I have come to learn a few interesting things about the service and its value as a social media tool, especially for businesses struggling to find their footing amidst all of the social media noise out there.
Here are my top 9 lessons learned:
1. Twittering is less time consuming than blogging. As opposed to spending hours on a blog post, you can jot down some whimsical thoughts and presto! you have joined the twittersphere. There is a reason they call Twittering microblogging.
This also means it's easier to be profilic and develop a following relatively quickly (note: this assumes your tweets are interesting, relevant and not full of narcissistic drivel). When you Twitter, you are publishing to the web which also raises your profile on Google ("Googlejuice" as Jeff Jarvis would say). If you google "rightsleeve", our Twitter feed is the 3rd result, second only to the RIGHTSLEVE blog and the main web site http://www.rightsleeve.com/.
2. Twitter is a very quick way to learn about breaking news. Depending on who you follow, Twitter is a great way to stay in the loop. The other thing is that the stories are also highly relevant (ie. if I am following tech blogger Michael Arrington, I know I can get up to the minute updates on news I am interested in).
Another example was the way I learned about the FedEx crash in Japan on 3/22/09. I saw the following on my feed from Mathew Ingram. Without Twitter, I likely would not have known about this until the following morning when I read the paper.
3. Twitter's news feed is an amalgam of your specific interests. If you follow 100 people whose opinions you respect, your news feed becomes your own personal newspaper. Instead of content being delivered to you by a predetermined number of journalists (as you would with a newspaper), you are able to read articles/musings/updates by those you are interested in following. The neat thing about Twitter is that you can access the feeds of total strangers (ie. Lance Armstrong, Barack Obama, etc) and get the low-down on what's interesting to them. This is fundamentally different than Facebook where the other person has to accept your friend request before you get access to their personal information.
4. Someone's feeds annoying you? Get rid of them! If you follow someone who spends their time yammering on about something boring, irrelevant, or just downright narcissistic, then remove them. You don't have to listen to anyone you don't want to.
5. Twitter is an amazing distribution channel for your content. As mentioned above (and in my previous post on blogging best practices), if your content is interesting and relevant to others, people will follow you. As Seth Godin discusses in Permission Marketing, having a group of people who actually want to listen to you is an incredibly powerful asset. If this privilege is abused, people will leave you as I point out in #4. In today's crowded marketplace, getting people's attention is getting harder and harder to do.
One of my favourite people to follow is Mark Evans, one of the co-founders of the Mesh Conference. Mark uses the platform to share his expertise on a wide range of web marketing and technology topics. As a social media consultant, this is an invaluable tool for building his credibility online.
6. Twitter makes it easy to follow and join in on the conversation. Millions of people on Twitter are having conversations about everything from brands to music to swag. All points of view are discussed - the good, bad and the ugly. As a marketer, it goes without saying that following this conversation about your brand is critically important. The bigger your company, the greater the liklihood that people are talking about you online. One of the things I have come to learn over the years is that a disgruntled customer can be turned into a fan relatively quickly if they are listened to by someone who cares.
Twitter allows marketers to quickly gauge what people are saying about them. If customers are crying bloody murder online, then smart marketers join the conversation and show the customer base they are listening and hopefully doing something about the problem. Twitter is a great tool for getting your finger on the pulse of this conversation.
Two great tools you can use to see what people are saying about you are Twitter Search and IceRocket (twitter tab).
JetBlue is a great example of how a company can use Twitter to listen to its customers. Check out this exchange with passenger Mark Hurst to give you a sense of how some companies are using the service.
7. Great way to discover new experts. As Twitter's news feed allows you to see people's replies as well as follow a conversation thread, it's easy to meet new people. If someone is referenced by one of the people I follow, I am likely to track that person down, check out their feed and add them to my follower list so I can get their updates. This is also a standard feature in blogging as well, but I find it to be quicker on Twitter.
8. Twitter gives your brand a personality. As Twitter is the antithesis of the polished marketing brochure, the comments tend to be more personal, off-the-cuff, and informal. Such a conversation style make consumers feel that the brand is talking with them, not at them. In my view, this can only be a good thing. Most consumers see through marketing speak and are wary of slick ads. While advertising is still an important part of the marketing mix, Twitter adds another dimension to the overall puzzle.
9. Speak your mind, but be mindful of who is reading your tweets. Yes, Twitter is a less formal environment, but it does not mean that "anything goes" especially when it relates to tweets that could be incriminating in the future. The Globe and Mail published an interesting article on Twittering (esp. at work) and highlighted an example of a tweet that resulted in the "twitter-er" losing their job offer.
Here was the incriminating tweet:
“Cisco just offered me a job! Now I have to weigh the utility of a fatty paycheck against the daily commute to San Jose and hating the work.”
As tweets are searchable via Google, Cisco tracked down the comment and ultimately had this person's job offer rescinded.
The lesson? Speak your mind, but exercise some common sense.
In sum, I think my comments will be most relevant to people newer to the whole Twitter phenomenon and, perhaps more specifically, to people who are trying to make sense of this whole web 2.0 thing and how it could possibly apply to their business.
I'd be happy to hear your thoughts (as well as your experiences in using Twitter to advance your marketing objectives) - just post your comments in the section below.
To see how we use Twitter at RIGHTSLEEVE, click here
Sunday, March 22, 2009
Google vs Twitter
Saturday, March 14, 2009
Swag and "He's Just Not that Into You"
It wasn't amazing (surprise!) and quite frankly I am not sure what I expected other than I think that Kevin Connolly (Entourage fame) is a great actor and I like how he dropped "douche bag" into one of his lines in the movie ... but I digress.
Swag is all over this movie. I suppose I have a keen eye/ear when it comes to this given what I do. So here goes:
- Connolly's character, Conor, is accused of cheesy real estate marketing tactics for using branded notepads and promo frisbees while on a date with Gigi (played by Ginnifer Goodwin). Shortly after the date, the camera pans to an open box of full color promo frisbees (I swear I know where they were made). For the record, I think frisbees are a cheesy way to market real estate services, well, unless they are Ultimate discs from Discraft. :)
- Gigi uses a promotional pen from a dentist's office as a lame excuse to see Conor again (claiming that he had "forgot" the pen on the date).
- Alex, Conor's buddy who falls for Gigi, uses the same promotional pen to express his love for her at the end of the movie (boy produces pen, boy kisses girl). I won't get into any more details fearing I have already spoiled the movie (deepest apologies) ....
Not sure the movie is a must-see, but it was amusing to see the use of promotional goods as a tool for landing a date.
Monday, March 09, 2009
Impact
http://www.stservicemovie.com/
Tuesday, March 03, 2009
Swag 2.0 is back

Thursday, February 26, 2009
King for a Day - My Zappos Visit

Tuesday, February 10, 2009
What Would Google Do?

I loved this book on so many levels:
1. It's a quick and entertaining read.
2. Jeff takes us on a journey on how Google's model of transparency and collaboration could disrupt almost every industry we know (health care, real estate, education, banking, politics, insurance, etc). Not coincidentally, the sectors most in need of a fix today.
Most importantly, it was refreshing to read a book that focused on how an innovative business model like Google's can be applied to a range of businesses. This book could very well be the prescription on how to get us out of the economic mess we find ourselves in today.
Thursday, February 05, 2009
RIGHTSLEEVE.COM featured on ITBusiness.ca
We discussed how RIGHTSLEEVE has been able to use web technology to transform our business model - both for the user (on the front end of our site) as well as for our employees (through our web-based production management and CRM system).
The transition has not been an easy one, but it's been worth the time and effort. Three years ago, we moved from a traditional paper-based company to a paperless web company that runs the entire business off our web site. This has allowed us to expand into other markets across Canada and the US, as well as differentiate ourselves from more traditional competitors that have yet to wrap their heads around the web.
As we built the site using open source software (MySQL), our costs have been limited to development time. The advantage of building our own site (vs outsourcing to a white label promotional site) has resulted in a customized interface specific to our supply chain intensive business. Updates and modifications are done on the fly as we receive feedback from employees and customers about what can be improved.
Having a dynamic web model has allowed us to expand our supply chain and product selection exponentionally, without having to add a commensurate number of staff.
Sunday, February 01, 2009
RIGHTSLEEVE wins!
Friday, January 30, 2009
Live Webcast - Technology for Competitive Edge
Honourable Harinder Takhar, Minister of Small Business & Consumer Services
Mark Graham, CEO, RIGHTSLEEVE.COM & President, Entrepreneurs' Organization (Toronto)
Noel Hulsman, Editor, The Globe & Mail’s Small Business Magazine
Michael McAvoy, Director, Commercial Marketing, Hewlett-Packard Co.
Janeen Stodulski, CGA, Founder & Partner, Powerwatch.ca and former past Chair of Peel, CGA
Friday, January 16, 2009
A Web Marketing and Social Media Primer for Traditional Industries
Please see my presentation here.
Saturday, January 03, 2009
Jakers & Me
Tuesday, December 30, 2008
2008 in review
There were a number of exciting developments at RIGHTSLEEVE in 2008. Here are the top 8 moments that defined our year.
1. Swag 2.0 - our inaugural product launch party held in May at the Century Room.
2. New office space in June. This involved a "back to the bricks" design project to create a fully customized space specific to our needs.
3. We welcomed a number of new staff (Lynn, Anna, Ashley, Jackelyn and Lyndsay) - each one an addition to our growing team.
4. Our reality TV debut. In August, Simon and I were filmed pitching the founders of BeautifulPeople.net on merchandise they could use to promote their Canadian site launch.
5. We made a splash at the Incentive Works trade show by driving our RIGHTSLEEVE Mini Cooper onto the show floor and into our booth.
6. Soft launch of the new RIGHTSLEEVE.COM in December. The new site focuses on our value added work for clients through our various case studies.
7. RIGHTSLEEVE Holiday Fest - our first holiday party hosted in our new office space. One guest was so smitten that he had trouble deciphering our office from a typical Virgin Atlantic Guest Lounge.
8. We were awarded an Image Award from the Promotional Products Professionals of Canada (PPPC) for our promotional work with Softchoice Corporation.
Thank you to our friends, clients and trusted partners for making 2008 such a spectacular year. We look forward to building upon this tremendous momentum to carry us to new heights in 2009.
Friday, November 14, 2008
The power of alternative media in uncertain times.
It's no surprise that marketers are taking a hard look at the ROI they get from expensive TV, radio and print ads (defined as traditional media). There is no question that there is a role for traditional media, but it is much easier to cut when it represents such a large part of a marketer's ad budget.
Compare this with an effective promotional campaign. The overall budget on a promotional campaign is typically a fraction compared to that of a traditional ad campaign (Superbowl ad prices, anyone?). Promo campaigns can be focused on the target client and, best of all, the recipient gets to keep the advertising message, something that is not possible with traditional media. Swag - when done well* - offers significant advantages over traditional media because the marketer is able to create an emotional connection with their target client. I will never forget the reaction one of our clients had after receiving a piece of underwear we gave away at a tech conference. Hardly forgettable. Cost per impression? About $10. ROI on the overall promotion was 900% in 12 months (though we still get value from this campaign, 2 years after it was launched).
*see my earlier post about the difference between a well planned out swag campaign vs a poorly planned campaign. I acknowledge that a bad promotional campaign, like a bad ad campaign, is akin to throwing money away.
Wednesday, October 29, 2008
Friday, October 24, 2008
Why?
He has developed a concept called The Golden Circle: a model based on "human decision-making that guides organizations on how to inspire people to buy or support, with cult-like loyalty, any product, company or idea."
Simply put, loyal customers don't buy "what" you do or "how" you do what you do, they buy "why" you do it.
To quote Sinek:
The Why is the single driving motivation to do things
The How is the specific action that is taken to realize the Why.
The What is the tangible manifestation of the Why
Let me use Apple as a recognizable example.
Apple's "what" is to sell computers.Apple's "how" is to design computers that look nice and are easy to use.
Apple's "why" is to inspire people to think differently.
Companies that focus on the Why of their business are able to appeal to their clients' emotional side, as people love to buy based on what makes them feel great. When done successfully, client relationships are built on loyalty vs price.
Simple, isn't it? Yet as simple as this is, many companies (including us over the years) have stumbled their way through a pitch by telling a prospect What they do. Quite simply, do people really care?
I used to get a lot of glazed expressions when I told people that RIGHTSLEEVE sold promotional products to companies looking to enhance their image in the market place. The common reply was "Oh, I get it, you sell swag. Ya, we get lots of that stuff at our company. People call us everyday and send the same catalogs. Competitive business, no?"
We have spent a lot of time recently focusing on the Why of our business. Over the years, we have learned from client interactions that product is product is product. However, what is truly special is the way in which product is used to solve a specific marketing challenge.
The way a product is used to cement an emotional bond between the marketer and their client is the RIGHTSLEEVE Why. This is the philosophy that underpins our rallying cry Friends don't let friends buy bad promo.
One of my favourite examples of this Why can be summed up in this photo posted on flickr. These boxer shorts were all the rage at the mesh conference. The emotional bond was, ahem, clearly evident.
Selling the product is just the What. Offering great service is the How.
Inspiring clients is the Why.
Saturday, September 27, 2008
Mark Cuban's view on swag is half right

Mark Cuban's Rule #10 for Startups
NEVER EVER EVER buy swag. A sure sign of failure for a startup is when someone sends me logo polo shirts. If your people are at shows and in public, its ok to buy for your own folks, but if you really think someone is going to wear your Yobaby.com polo you sent them in public, you are mistaken and have no idea how to spend your money
An endorsement for our industry if I ever heard it!
However, he is (half) right.
My experience in this industry has taught me that a number of promotional product vendors are simply in it for the sale. And the easier the better. The client picks what they want from a catalog. The vendor asks no questions other than the size breakdown, and 2 weeks later polo shirts arrive at the client's office.
I don't know the circumstances behind this promotion, but I can comment on the suspect marketing value of sending a branded polo shirt to someone like Mark Cuban. Do you really think Mark Cuban - or any customer of Yobaby's - is going to wear your branded polo shirt?
This really strikes at the core problem with the promotional products industry. This industry is generally populated by vendors unwilling/unable to go the distance when it comes to truly understanding how to identify the right products (media) to satisfy a client's marketing objective. When this happens, the client is left to fend for themselves, often flipping through a range of supplier catalogs before honing in on something they like. This usually results in a lacklustre promotion and ends up on blogs like Mark Cuban's, a jaded recipient of junk over the years.
Imagine if Cuban (or any Yobaby target customer for that matter) received a relevant piece of merchandise that promoted Yobaby's brand promise. Yobaby is an organic yogurt line made for babies and toddlers. A polo shirt? Maybe for a staff uniform at a trade show. But for a client facing promotion? I don't blame Mark Cuban for his views on the value of promotional products and their ability to create excitement.
Let's look at this closer. Would the results be different if the promotional gift was a light yellow and lavender receiving blanket, coupled with an organic cotton baby one-sie and baby toque, each tastefully decorated with a subtle screen print? (not embroidered as this requires a rough pellon on the other side of the garment to hold the stitches - too rough for a baby/toddler). Such a promotion focuses on the brand's color palette and, more importantly, the needs of its target customer - parents with messy babies! You can never have enough baby clothing. I imagine most parents would line up to receive such a gift of high perceived value.
The cost of such a bundle would be approx $25. Imagine if this promotion helped create a loyal customer for years (Yobaby graduates to Yokids which graduates to Stonyfield's adult line of yogurt). What is the value of a lifelong customer? Certainly more than $25.
A branded polo shirt being sent to someone like Mark Cuban seems just silly to me. However, Cuban is also a parent (he has a toddler). Despite his billions, I am sure he would have a use for a tastefully designed baby gift package from the yogurt brand he uses to feed his child. Now there's an emotional connection between the marketer and the customer.
If I was to re-write Cuban's rule to startups, it would go something like this:
DON'T WASTE your money on swag that is ill-suited to your ultimate marketing objective. Think of promotional items like you would any other advertising medium (TV, outdoor, print, etc). If you were developing a TV ad campaign for Yobaby.com, you would not air the ads on the NASCAR channel. Oprah would be your better property. If you are going to spend money on promotional goods, be sure that the goods speak to your audience and will resonate with them in such a way that you build loyalty. If you have no intention of being strategic with the medium, NEVER EVER EVER buy swag!
Sunday, August 17, 2008
RIGHTSLEEVE-BeautifulPeople.net Reality TV Segment
Sunday, June 22, 2008
Simon's band opens for The Tragically Hip
Simon's band just played the concert of a lifetime. On June 21, Five Star Trailer Park opened for the Tragically Hip at the Big Music Fesival in Belleville.
There were several other great acts on the bill including Attack in Black, Sarah Harmer and Sam Roberts. Five Star played a fabulous set in front of fans who had gathered on this enormous lawn at Zwicks Park. A once in a lifetime experience, no doubt.
Take a peak at the pics from the event.



